TERMS OF PRODUCT REFUND AND REPLACEMENT

Friends, every product is close to our hearts and passes through our hands. I personally inspect the jewelry and check its quality before packing it. However, all buyers who purchased a product or products on dreammoon.ru are entitled to a refund or replacement within 7 days of receiving the product. 

 

Return or replacement conditions:

 

*If you are not completely satisfied with your product—for example, it doesn’t fit or you notice a defect—you can exchange the jewelry within 7 days of receiving the product. A new product will be sent to the customer within 3 days, after the customer has returned the original product. Please contact us personally for the Dream Moon address: hello@dreammoon.ru. It is very important to us that you are satisfied with our jewelry!

 

*If within 45 days from the moment of sending the order, the client has not received the parcel, the company undertakes to pay him or her the full amount of the order value. However, if the parcel was not received due to the fault of the customer, the amount will not be refunded. 

 

*Goods purchased at a discount are not refundable. However, if there is a sizing issue or quality defect, the customer can request a replacement within 7 days of receiving the original product.

 

*Refunds occur within seven days after the customer sends the purchased product back. Specify the address with us personally: hello@dreammoon.ru After sending, send us a mail tracking number. 

 

REQUEST FOR PRODUCT RETURN AND REPLACEMENT